You can pick up some first rate tips to help you run a better business, learn about laws and regulations, and more through the webinar series sponsored by the South Dakota Retailers Association. These programs are an easy, convenient way for you to get information - and registration is FREE.
We have a tremendous lineup of webinars planned for 2012. So far, we have scheduled a series of webinars in conjunction with the Council of State Retail Associations on use of social media, customer service, succession planning and credit card security.
We have a Wage & Hour Essentials webinar coming up in June. We are also in the process of scheduling more programs in cooperation with the South Dakota Department of Revenue. So be sure to keep checking back with us!
CUSTOMER SERVICE
Give Your Customers Red Carpet Treatment: Customer service strategies that will make shoppers return again and again
Wed., May 23, 2012
Option 1 - Early Session: 7:30 AM CT / 6:30 AM MT
Option 2 - Late Session: 10:30 AM CT / 9:30 AM MT
Presented by Nicole Leinbach Reyhle, Founder & Editorial Director, Retail-Minded
From the moment a customer enters your store, you and your employees have an opportunity to roll out a red carpet and provide outstanding service. Learn the five steps of exceptional Red Carpet Treatment designed to thrill every customer and better the odds they’ll come back.
Customer service is an evolving experience for both an employee and a customer. Expectations from both sides of a customer service experience are important, and will be discussed so you can train your employees to deliver Red Carpet Treatment. Better yet…why not invite your employees to participate in this event?
The "Give Your Customers Red Carpet Treatment" webinar is part of the Retail University series of webinars sponsored by SDRA in conjunction with the Council of State Retail Associations.
NOTE: On the day of the webinar, you will call the phone number provided in the email. You will listen to the presentation on the phone. You’ll also click on the link furnished in the email. That will take to you an online site where you will watch a PowerPoint presentation on your computer screen during the program. Even if you don’t have internet access, you will find it beneficial to listen to the program.
This webinar is a member benefit for South Dakota Retailers Association members, and we will only accept registrations from SDRA members. There is no cost to sign up
(long distance charges may apply, as you will listen to the webinar by phone, while watching a PowerPoint presentation online). Space is limited, so reserve your webinar seat now.
Click here to register.
LABOR LAW WEBINAR
Wage and Hour Essentials
Tuesday, June 19, 2012
10:00 AM CT / 9:00 AM MT
Presented by Christopher Hoyme, a Partner in the Omaha, Nebraska office of Jackson Lewis LLP
Christopher Hoyme will provide an overview of the wage and hour issues that every employer should know.
During this program, you'll learn about key topics including the one that gets many employers into trouble: overtime pay - who is entitled to it, who is exempt, how it is calculated, and when it is owed. Also learn about what is classified as work time, and much, much more. (We'll have more details as we get closer to the webinar).
A popular speaker with SDRA members, Chris Hoyme is a labor attorney who deals exclusively in labor and human resources issues, and only from the employer's side.
NOTE: On the day of the webinar, you will call the phone number provided in the email. You will listen to the presentation on the phone. You’ll also click on the link furnished in the email. That will take to you an online site where you will watch a PowerPoint presentation on your computer screen during the program. Even if you don’t have internet access, you will find it beneficial to listen to the program.
This webinar is a member benefit for South Dakota Retailers Association members, and we will only accept registrations from SDRA members. There is no cost to sign up
(long distance charges may apply, as you will listen to the webinar by phone, while watching a PowerPoint presentation online). Reserve your webinar seat now by
following this link.
SUCCESSION PLANNING
Passing the Baby: The eight must-haves of successful succession planning
Thurs., September 27, 2012
Early Session: 7:30 AM CT / 6:30 AM MT
Late Session: 10:30 AM CT / 9:30 AM MT
Presented by Beth Adamson, Executive Director, Prairie Family Business Association
One of the ongoing challenges of a successful business is how to plan for an effective transfer to the next generation. How do you keep the business growing while deciding on the next generation’s role, if there is one? When executed well, succession planning can create a proud and honorable legacy of principles and prosperity. If done poorly, the same can turn a healthy, profitable, growing family business system into a veritable nightmare of irrational decision-making and wealth destruction.
Based on personal experience with families throughout the Midwest, Beth will provide you and your family with knowledge, tools and takeaways that can be applied immediately.
- Understand the system and WHY the process can be so complex and difficult
- Principles and best practices to follow when planning for succession
- The varying timelines for ownership transitions and the types of retirement styles
- How to overcome the odds against successful transition to the next generation
- Passive and active ownership scenarios
- Principles for choosing the next generation of leaders
- Alternatives when family succession isn’t an option
After this webinar you will better understand how to ensure your family business ultimately ends up as a true legacy and source of prosperity, influence and harmony for generations to come.
The Succession Planning webinar is part of the Retail University series of webinars sponsored by SDRA in conjunction with the Council of State Retail Associations.
NOTE: On the day of the webinar, you will call the phone number provided in the email. You will listen to the presentation on the phone. You’ll also click on the link furnished in the email. That will take to you an online site where you will watch a PowerPoint presentation on your computer screen during the program. Even if you don’t have internet access, you will find it beneficial to listen to the program.
This webinar is a member benefit for South Dakota Retailers Association members, and we will only accept registrations from SDRA members. There is no cost to sign up
(long distance charges may apply, as you will listen to the webinar by phone, while watching a PowerPoint presentation online). Reserve your webinar seat now.
Click here to register.
CREDIT CARD SECURITY
Keep Your Credit Card Processing Secure This Holiday Season
Wed., October 3, 2012
Early Session: 7:30 AM CT / 6:30 AM MT
Late Session: 10:30 AM CT / 9:30 AM MT
Presented by
John Mayleben, Senior Vice President Technology and Product Development, Michigan Retailers Association
Just in time for the holidays, a national expert on credit card processing will discuss how to keep your business protected from credit card fraud and make sure the information you collect from credit cards remains secure.
The Credit Card Security webinar is part of the Retail University series of webinars sponsored by SDRA in conjunction with the Council of State Retail Associations.
NOTE: On the day of the webinar, you will call the phone number provided in the email. You will listen to the presentation on the phone. You’ll also click on the link furnished in the email. That will take to you an online site where you will watch a PowerPoint presentation on your computer screen during the program. Even if you don’t have internet access, you will find it beneficial to listen to the program.
This webinar is a member benefit for South Dakota Retailers Association members, and we will only accept registrations from SDRA members. There is no cost to sign up
((long distance charges may apply, as you will listen to the webinar by phone, while watching a PowerPoint presentation online). Space is limited, so reserve your webinar seat now.
Click here to register.
How our webinars work
When you register, you will receive an email confirmation which includes a phone number and a website link. You will also receive email reminders - with the phone number and link - the day before the webinar, and a few hours prior to the webinar.
On the day of the webinar, you will call the phone number provided in the email. You will listen to the presentation on the phone. You’ll also click on the link furnished in the email. That will take to you an online site where you will watch a PowerPoint presentation on your computer screen during the program. Even if you don’t have internet access, you will find it beneficial to listen to the program.
If you will be watching the webinar at a different computer, be sure to print out the confirmation information, as it will show a link and a phone ID number that will be unique to you. This is computer generated for each individual registrant, and SDRA will not have access to the information that is sent to you.
There is no charge to register for the webinars, however long distance charges may apply.
(Note: materials from prior seminars, and recordings of previous webinars may be viewed here.)